Returns and Refunds Policy
Last updated: September 15, 2026
Requesting a Return
Eligible customers may submit a return request from the delivered order in their Aphrike Mall account. Include an accurate reason and relevant details.
Review Process
A request may move through requested, reviewing, approved, received, rejected, or closed status. Approval may depend on product condition, listing terms, evidence, safety rules, and applicable consumer law.
Returning Merchandise
When a return is approved, follow the provided instructions. Products should generally be returned in substantially the condition received unless the request concerns damage, defect, or incorrect merchandise.
Non-Returnable Items
Certain perishable, personalized, hygiene-sensitive, hazardous, downloadable, or final-sale items may be ineligible except where required by law or where the product was defective, damaged, or misrepresented.
Refunds
After returned merchandise is received and inspected when required, an approved refund is submitted to the original payment method. Financial institutions may require additional processing time.
Shipping Costs
Responsibility for return shipping depends on the reason, seller terms, product condition, and applicable law. Defective, damaged, incorrect, or materially misdescribed orders receive appropriate review.
Payment Disputes
Contact Aphrike Mall Support before initiating a payment dispute when reasonably possible so the marketplace can investigate and attempt resolution.
Contact
Return status and administrator notes are available within order history. Additional questions may be submitted through the Support Center.
Questions? Sign in and contact us through the Support Center.